What To Do When a Death Occurs

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What to do when a death occurs

Asian Funeral Care in Harrow is an independent family-owned organisation of funeral directors serving North and South London and the surrounding areas. When a loved one passes away there are many decisions to be made at a time of much personal distress. We aim to provide the highest level of funeral care and services that can be tailored to suit your requirements. We serve our clients 24 hours a day and 365 days a year. Each member of our staff understands the importance of treating clients in a sympathetic and understanding nature in times of great distress and bereavement. We can make our arrangements at a time convenient to our clients. Whether you require our services in the comfort of your own home or the privacy of our office, we are here to accommodate you. We offer our services across South London and East London. Call us now. 

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If death occurs at home

If a death occurs at home (expected death), for example if your loved one had a terminal illness, you should call their GP surgery as soon as possible so that you can receive a medical certificate from the on-call doctor. After surgery hours, you should ring 111. You can arrange for a funeral service once the doctor has seen your loved one's body. In case your loved one didn't have a GP or you're unsure, arrange an ambulance via 111 to assist you.
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If death occurs at a hospital or in a care home

If your loved one dies at a hospital or in a nursing home, the hospital staff or care home staff should advise you on the next step. There should be a specialist bereavement or patient affairs unit in all hospitals and that helps those whose loved one died in that hospital. 

The specialist staff at the hospital should:
  • Handle the initial stages of the paperwork, including getting a cause of death certificate 
  • Advise you on registering a death and finding a funeral director
  • Hand over your loved one's belongings to you
  • Provide you with information about local support services

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Sudden deaths

When a death occurs unexpectedly, emergency services have to be called on 999. You have to explain the circumstances to the operator, upon which they will give you instructions on the next step. If required, they may arrange an ambulance and/or police. In case the cause of death is unclear, paramedics will make a call to the coroner's officer. It will make necessary arrangements to take the deceased to the mortuary. 

The police might want to visit the place where the death took place for examination. Their visit depends on the cause of death and they must visit if the death was caused by an accident or a criminal act. If this is the case: 
  • Make sure you don't disturb the surrounding area, but you can do all essentials to help the person.
  • If you are sure that the person is deceased, don't touch anything. 



Registering the death

A death must normally be registered with the Registrar of Births, Marriages and Deaths within five days. If the death has been referred to the Coroner, it cannot be registered until the Registrar has received authority from the Coroner to do so. You will need to make an appointment with the Registrar’s Office in the district in which the death occurred. The Registrar will require the medical certificate of the cause of death, the deceased’s birth certificate, medical card and if applicable marriage certificate. 

The Registrar will also need to know the deceased’s date and place of birth and death, first name, surname and maiden name if applicable, their usual address and occupation and the name and occupation of their spouse and their date of birth if applicable. You will also need to provide any book or document relating to a pension or allowance paid to the deceased from public funds. 

The Registrar who registers the death will issue a green certificate for burial or cremation unless the Coroner has given an order for burial or a certificate for cremation, in both cases these should be given to us so the funeral can take place.
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